The Role of SEO in Customer Journey Mapping: Optimizing Touchpoints for Engagement As businesses strive to deliver exceptional customer experiences, the concept of Customer Journey Mapping (CJM) has become increasingly popular. CJM is a strategic approach that visualizes the steps customers take when interacting with your brand, helping you identify areas where improvement can drive engagement and loyalty. However, a crucial aspect often overlooked in this process is Search Engine Optimization (SEO). In this blog post, we'll explore the vital role SEO plays in optimizing touchpoints for engagement and discuss how incorporating SEO principles into your CJM strategy can revolutionize your customer experience. What is Customer Journey Mapping? Customer Journey Mapping is a methodology that maps out the various interactions customers have with your brand across multiple touchpoints. This includes…
